Help
Stuck? A real person will sort it out.
Most questions are one of the six below. If yours isn’t, write to us. Tell us which iPhone or iPad and system version you use, and which app writes your data to Apple Health. Please don’t send screenshots that show your health data.
Quick fixes
Each person needs their own account on a supported iPhone or iPad. Apple Health goals need data available on that device; you can check in by hand instead.
Apple Health reading on iPad requires iPadOS 17 or later and data available in Health on that iPad. Manual check-ins work without Health data. Apple explains how Health data syncs between your own devices.
- Apple Health shows no data
- Open the Health app → Sharing → Apps → Daypair and confirm the categories are allowed. Then check that your nutrition app is writing to Apple Health for those categories. If it never will, switch that goal to checking in by hand in Settings → Health.
- My totals look doubled
- Two apps are probably writing the same nutrition category. In Settings → Health, choose the one source Daypair should count; nutrition totals are never summed across apps. Activity uses Apple Health's combined total, which already removes overlap between your iPhone and a watch; you can pin one source instead.
- My person sees more than I meant
- Sharing is set goal by goal. Open Settings → Sharing to check each one, or pause sharing entirely from Pact. Stopping sharing removes server access immediately. A screen or widget can still show an earlier update until it refreshes. Information already seen, including screenshots, cannot be taken back.
- An invite link didn’t open the app
- Invite links open Daypair on iPhone or iPad. Make sure the app is installed, then tap the link again from Messages or Mail. Expired or used links need a fresh invite from your person.
- Restore a purchase
- Settings → Subscription → Restore purchases. Purchases follow your Apple ID, so sign in with the one you bought with.
- Delete my account
- Settings → Account → Delete your account. The delete-account page explains what’s removed and how subscriptions are handled.
Sharing in version 1.0.5
Since version 1.0.5, joining a pact doesn’t share your goals. You choose each person and goal before sharing with them, and how much each of them sees.
Write to us. Someone real writes back.
Each of these reaches a person. Write to the one that fits, and we won’t make you repeat yourself.
- Support
- support@daypair.app
Setup, Apple Health, sharing, subscriptions, deleting your account.
- General
- info@daypair.app
Anything that is not a support question: press, partnerships.
- Privacy
- privacy@daypair.app
Rights requests under the privacy policy. Answered within 45 days, usually much sooner.
- Security
- security@daypair.app
Report a vulnerability. Please do not test against other people’s accounts.